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Returns & Replacements

ReturnsWhat is your 14 Day Returns Policy?

If you want to return your order, we are happy to offer you a 14 Day Returns Policy. This means that you can return any item you have ordered as long as you inform us within 14 days of taking delivery. All you need to do is simply contact us by emailing orders@primarytechstore.co.uk.

 

We will raise a return on your behalf. Once the return has been authorized, you will be sent a confirmation of acceptance by email. This will confirm your returns number.

 

We offer this service on the following conditions:

In the event of an order being placed for the incorrect item by the Buyer, the Buyer will receive an exchange provided that:

 

(a) the incorrect item is returned to Primary Technologies (within 14 days of invoice) in its original condition and packaging (where appropriate) AS STATED IN POINT

(b) postage for the correct item to be dispatched has been made.

 

 

In the event of an order being rejected by the Buyer and a refund requested, the Buyer will receive a refund provided that

(a) the item is returned to Primary Technologies in its original condition and packaging (where appropriate) as stated in point.

 

We do not refund shipping.

 

 

What is our return address?


 

Primary Technologies (S.E.) LTD

Unit 17, The Glenmore Centre

Pent Road

Shearway Business Park

Folkestone, Kent

CT19 4RJ

 

My parcel has not arrived



Standard delivery is sent either by 3 to 7 working day courier or by Royal Mail with dispatch the next working day after your order is placed.

If your parcel has not arrived, please call us on 01303 847390 or by email – orders@primarytechstore.co.uk .

 

Damages

If you notice there is damage to the item while the delivery is in progress you may refuse to take delivery of the item. If the packaging looks damaged but the item itself look undamaged, please accept delivery but sign "packaging damaged". If you have taken delivery of the item and later found it to be damaged, please contact us immediately. 

We cannot accept any notifications of damages where we are informed later than 7 days after you took delivery.

 

Cancellation Rights

In addition to our returns policy, you can cancel your contract with us at any time within 7 working days beginning on the day after you receive the product(s) which are subject to the contract “cooling-off period”.

To cancel your order, you must notify us in writing within the 7 day Cooling-Off Period to:

Primary Technologies (S.E.) LTD

Unit 17, The Glenmore Centre

Pent Road

Shearway Business Park

Folkestone, Kent.

CT19 4RJ